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Support Matrix

Ingest Support

LocationEU, US
Ingest FormatRTMP, SRT
Ingest CodecH264 + AAC
Ingest AuthenticationWebhook based
Encoder SoftwareSupported tested: OBS 25.0.8, ffmpeg 4.3, Streamaxia Supported untested: Xsplit, other versions of OBS and ffmpeg, other RTMP encoders, SRT encodersUnsupported: WebRTC
FramerateBetween 5fps and 60fps, passthrough or custom
GOP Size (Keyframe Interval)Supported tested: Constant GOP, Variable GOP of 0.5s to 8s Supported untested: Xsplit, Other versions of OBS and ffmpeg, other RTMP encodersUnsupported: Variable GOP not within 0.5s to 8s

Transcoding Support

LocationEU, US
CodecH264 + AAC
H264 Transcoding ProfilesBaseline, Main, High
FPSSupported tested: 24, 25, 30, 60 fps, uniform across all renditionsSupported untested: custom fps, uniform across all renditions
ResolutionSupported tested: Custom resolution up to 1080pSupported untested: Custom resolution up to 4k
Pixel formatYUV4:2:0

Video Workflow Support

On Demand upload formatMP4
Live latency10-18 seconds with good RTMP ingest health, 2s segment size, and standard 3 seg buffering in player
Live output formatHLS playback URL (m3u8)
H264 Transcoding ProfilesBaseline, Main, High
Video playersSupported tested: livepeer.js, video.js, hls.js, safari/ios native player, Theoplayer; Supported untested: JWPlayer, android native, Shaka, Exo, Bitmovin, Brightcove
Video Delivery LocationSupported tested: EU, USSupported untested: Asia, South America, Australia, Africa
Live stream recordingOnly available for paying users. HLS playback URL (m3u8) available 5 minutes after session ends. stores recording and serves playback via CDN. There is no limit on recording length.
Recording output formatHLS playback URL (m3u8)
CDN deliveryCDN delivery is only available for paying users.
Non-CDN DeliveryNon-CDN delivery for free tier users is limited to 10 viewers per account. Free tier users will have transcoding limited to 240p after 30 free minutes.
Custom CDNOnly for custom pricing tier users.
Stream Statusactive or inactive
Stream lengthWe can support streams up to 12 hours in length. Please reach out to [email protected] if you’re looking to run longer uninterrupted streams through
Scalability1000 concurrent streams across all users. Please contact us at [email protected] for additional capacity